FAQ

FamilyPharm is a Singapore-based online shop offering high-quality, GMP-certified vitamins and supplements. We make daily wellness easy with both one-time purchases and convenient subscription options—all delivered right to your doorstep.

Simply browse our selection of vitamins and supplements, add your chosen products to your cart, and proceed to checkout. You can choose between a one-time purchase or subscribe for regular deliveries.

Absolutely. You can make a one-time purchase of any product in our shop if you prefer not to subscribe.

We offer a variety of products for different ages and needs. Please read each product’s description for suitability, and consult your doctor if you have specific health conditions or are taking medication.

We combine Singapore’s love of great food with a commitment to health—offering GMP-certified, locally manufactured vitamins that fit your lifestyle. Our convenient delivery and subscription options mean you never have to worry about running out or making extra trips to the store.

We’re here to help! Contact us through our website’s chat, email, or contact form, and our friendly team will get back to you as soon as possible.

We follow SingPost’s corporate packing guidelines to ensure your order arrives safely and securely. All parcels are packed with appropriate materials and labeled clearly for smooth processing and delivery.

Currently, our website only allows you to purchase one subscription product per order. This limitation is due to restrictions within the Wix platform, which does not currently support checking out multiple subscriptions in a single transaction. We understand this may be inconvenient, and want to assure you that we are actively exploring solutions as soon as Wix enables this feature or alternative options become available. Thank you for your understanding and patience as we work to improve your experience

When you select the subscription option for a product, you’ll receive a fresh 4-week supply delivered automatically every 4-week cycle. You can choose to either subscribe on a monthly basis, or commit to a year's (13-cycle) supply and save even more.

Yes, you can. Simply adjust the quantity to match the number of subscriptions you need for your family.

We deliver to all addresses within Singapore using SingPost’s trusted delivery services. We currently do not offer international shipping outside of Singapore. Do drop us a message if you are living outside of Singapore and are interested in our products though. And feel free to subscribe to our newsletter to keep up to date with our future plans and product launches.

Let us know as soon as possible and update your address in your account. We can still update your shipping label if the order has not yet been dispatched. Orders that are returned to our facility due to an incorrectly entered address cannot be re-shipped free of charge, but they can be arranged to be re-shipped.

Your tracking link will be sent to your email address once it has been shipped out. If you haven’t received your tracking email, be sure to check your junk or spam folders as these emails occasionally end up in there. If you’re still unable to locate the email or may have unsubscribed from our mailing list, please reach out to our customer service team.

In the event there is a shipping error on our behalf or if your package has been deemed lost in transit by the courier, we will send you a replacement pack free of charge. However, we cannot accept responsibility if your package is lost or stolen once delivered.

Most orders are processed within 5 working days. Once shipped, SingPost typically delivers within 2–3 working days. You’ll receive a tracking number once your order is on its way.

We offer free standard delivery within Singapore for all orders.

Your order will be delivered directly to your mailbox or doorstep by SingPost. If you are not home, SingPost will leave your parcel in your mailbox or at your door, depending on the parcel size and delivery method.

Currently, we do not offer self-collection or international shipping. We are working to expand our delivery options in the future.

Please provide a complete and accurate address. For condos or offices, include unit and block numbers. If your address is incorrect or incomplete, delivery may be delayed or returned.

Yes! Simply update your address in your account before your next billing cycle, or contact our customer support for assistance.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Email us at [your email address] with your order number, a photo of the product, and a description of the issue. We will arrange for a replacement as quickly as possible.

If you need to update your delivery address or modify your order, please contact us as soon as possible. For subscriptions, you can manage your delivery address and product selection from your account dashboard. Modifications of subscriptions take effect only after the current cycle ends.

You can modify or cancel your subscription anytime from your account page—no minimum commitment required. If you need help, our customer support team is ready to assist.

Due to the nature of our products (vitamins and supplements), we are unable to accept returns or exchanges.

If your order does not arrive within 7 working days of the shipping confirmation, please contact us. We will work with SingPost to investigate and resolve the issue promptly.

Yes! Simply update your address in your account before your next billing cycle, or contact our customer support for assistance.

Yes! All FamilyPharm products are manufactured in Singapore and certified for Good Manufacturing Practice (GMP) by the Health Sciences Authority, ensuring top safety and quality standards.

We accept all major credit and debit cards and other secure payment options supported by Wix Payments.